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__Shipping policies
__Artist Monkeys proudly ships custom wall decoration art to clients worldwide. We work with experienced international carriers to ensure safe and secure delivery. After your order is shipped, you’ll receive a tracking code so you can follow your packages through the shipping carrier’s website.1. __Shipping Costs
__Shipping costs are calculated based on the following factors:- __Destination country
- __Shipping method selected (standard, expedited)
- __Size and weight of the artwork
- __Insurance (required for valuable pieces)
2. __Production and Shipping Times
__Production Times: __The creation of your custom artwork takes time. Production timelines vary depending on its quantity & complexity. We will provide an estimated timeline upon project initiation:
• __For Oil Painting on Canvas: __Production typically takes 1–4 weeks, depending on factors like size, complexity, chosen texture, and the number of pieces in your order.
• __For Oil Painting on Canvas: __Production typically takes 1–4 weeks, depending on factors like size, complexity, chosen texture, and the number of pieces in your order.
__Shipping Times: __Transit times depend on your location and the carrier. Standard shipping typically takes 2-5 business days (in Vietnam) and 10-21 business days (international locations), but may vary. Expedited options may be available at an additional cost.
3. __International Shipping Considerations
__Customs and Duties: __International customers are responsible for all import duties, taxes, and fees levied by their destination country. These charges are separate from Artist Monkeys's shipping costs. Please consult your country's customs office for more information.
__Delays: __Unexpected delays may occur due to customs processing, weather events, or other unforeseen circumstances. Artist Monkeys is not responsible for delays beyond our control.
4. __Packaging
__Rest assured, Artist Monkeys takes meticulous care in packaging your order to ensure it arrives safely. We use multiple layers of protective materials and sturdy wooden crates or cardboard boxes to safeguard your items during shipping.5. __Insurance
__We strongly recommend insuring your artwork for its full value during shipment. Insurance options will be discussed with you before shipping.6. __Delivery
- __Tracking: __You will receive a tracking number once your artwork has shipped.
- __Signature: __A signature may be required upon delivery for security purposes.
- __Damages: __Please inspect your artwork carefully upon arrival. If there is any damage, please photograph it immediately and contact us at create@artistmonkeys.com within 60 days.
7. __International Shipping Partners
__Artist Monkeys works with trusted shipping partners such as: DHL, FedEx, UPS, etc. We may adjust our carrier partners based on evolving regulations and best practices. If you have any special shipping requirements or deadlines, please let us know during the order process. We'll do our best to accommodate your request.8. __Contact us
__For any shipping-related questions or concerns, please contact us at create@artistmonkeys.com.__We are committed to providing safe, reliable, and cost-effective shipping solutions to deliver your custom artwork to your doorstep, wherever you are in the world.